Policies


All Serephine pieces are handmade in our Seattle studio. For white and ivory pieces, shipping is within one week of purchase. Dyed or custom-colored pieces may take up to four weeks to ship. Sales tax is added to purchases shipped to Washington state. It is important to note that each piece is handmade and therefore may vary slightly from the image shown. Dye lots are small and hand-mixed, so color tones may vary ever so slightly. All pieces that contain rhinestone center jewelry may vary as many pieces are vintage, or one of a kind. Please care gently for your item: keep it out of direct sunlight for storage.  It may lose its shape or become discolored in the rain.  Do not wash them as items are hand-sewn and silk flowers are hand-pressed to keep their shape. Keep them stored away from dust and any pets or small children who might view them as toys.

 

Shipping:

Please make sure you provide the correct ship-to address.

 

Shipping is now free in the United States. Serephine pieces are shipped via USPS Priority mail with tracking and delivery confirmation, to ensure safe and prompt arrival. You will be notified as soon as your piece ships!  Shipping usually takes an average of 3-4 business days and is free in the continental US.

Internationally: 

Serephine packages are shipped via USPS First Class International and handling will cost $20.00. Shipping takes anywhere from 10 days to 6 weeks (excluding production time), due to variations in customs procedures.  There may be taxes and duties on the product; this is the responsibility of the buyer.

For both domestic and international orders: If your package's tracking says "delivered" and you cannot find it at your address, you must contact your local post office/ customs office, and provide them with your package's tracking/ registration number.  You will need to file a claim with the post office for a stolen package.  Please keep in mind, if your item is listed by the post as "delivered," there is very little Serephine can do to track the whereabouts of your package.

Serephine is not responsible for any customs fees or taxes incurred. Serephine is not responsible for delays caused by the Postal Service, nor items not delivered because of incorrect delivery information provided by the client. Serephine is not responsible for lost or stolen packages if your item has been confirmed as "delivered" by the post. 

All items arrive elegantly gift-wrapped. Receipts are not included in the packaging. If you would like a receipt, please note your request in the "notes to seller" upon checkout, or email to request one.

Returns:

Because items are made-to-order, and are often customized to your perfect vision, we cannot offer refunds. We want you to love the piece as much as we do - we will offer exchanges or credit for returned pieces.

On a Personal Note:

We are passionate about artisans and their creations here at Serephine.  Out of respect for fellow designers and the hard work that goes into creating original designs, we will not copy or reproduce other artist's work.

Further questions: Email lisa@serephine.com