All Serephine pieces are in our Seattle studio. For white and ivory pieces, shipping is within one week of purchase. Dyed pieces will take up to four weeks to ship. Sales tax is added to purchases shipped to Washington state. It is important to note that each piece is handmade and therefore may vary slightly from the image shown. Dye lots are small and hand-mixed, so color tones may vary every so slightly. All pieces that contain rhinestone center jewelry may vary as many pieces are vintage, or one of a kind. Please care gently for your item: keep it out of direct sunlight for storage. It may lose its shape or become discolored in the rain. Do not wash them as items are hand-sewn and silk flowers are hand-pressed to keep their shape. Keep them stored away from dust and any pets or small children who might view them as toys.
Please make sure you provide the correct ship-to address.
Within the U.S:
Serephine pieces are shipped via USPS Priority mail with tracking and delivery confirmation, to ensure safe and prompt arrival. Shipping usually takes an average of 3-4 business days and costs $9.00.
International Serephine packages are shipped via USPS First Class International and costs $20.00. Shipping takes anywhere from 10 days to 6 weeks (excluding production time), due to variations in customs procedures.
For both domestic and international orders: If your package's tracking says "delivered" and you cannot find it at your address, you must contact your local post office/ customs office, and provide them with your package's tracking/ registration number (which Serephine provides to all customers upon shipping). If your item reads "delivered" and is not at your address, you must file a claim with your post office, and file a police report for a lost/ stolen package. Please keep in mind, if your item is listed by the post as "delivered," there is very little Serephine can do to track the whereabouts of your package.
Serephine is not responsible for any customs fees or taxes incurred. Serephine is not responsible for delays caused by the Postal Service, nor items not delivered because of incorrect delivery information provided by the client. Serephine is not responsible for lost or stolen packages if your item has been confirmed as "delivered" by the post.
All items arrive elegantly gift-wrapped. Receipts are not included in the packaging. If you would like a receipt, please note your request in the "notes to seller" upon checkout, or email to request one.
Because items are made-to-order, and are often customized to your perfect vision, we cannot accept returns. Please think carefully about your order before placing it, and contact us with any questions so I can help you select the perfect piece for your special day. For the same reasons above, I am unable to accept exchanges. If your item arrives damaged, please let me know immediately, and I will work with you to replace it promptly.
On a Personal Note:
Further questions: Email email@example.com