Why choose Serephine?
Serephine customer service is of utmost importance and your happiness with your piece is paramount.
Specifically, there are three things that make Serephine pieces superior to other bridal adornments:
-Materials: We use only the best materials. That means our pieces are constructed with fresh-water pearls, claw-set rhinestones, natural silk and Swarovski crystals. These materials cost more than acrylic rhinestones, plastic pearls and synthetic fabrics. One can make a piece out of inferior ingredients that will appear lovely on a mannequin head. However, there is a remarkable difference in real life. High-quality materials matter in the way the piece reflects light and how it moves with you - the materials bring elegance and luxury when the piece is photographed and when it is viewed in real life.
-Design: We work the pieces over and over again to make them the best. We photograph them and then rework them. This means that we figure out the flaws long before you ever see the piece on our website. With a Serephine accessory, you can be assured that you are receiving something that has been perfected.
-Craftsmanship: All of our pieces are made in our Seattle studio. We have full control over the process and ensure that they leave us elegantly packaged and finely crafted. Our tools are needle and thread, and jeweler's glue. Each piece is 'signed' with an embroidered tag - we are proud of the work that goes into to creating your accessory.
Serephine pieces are hand-formed in a free-form style and because hot glue melts in direct sunlight and cracks in cold weather, they are constructed using hand stitching and premier adhesive that will not melt once the piece is assembled. This attention to detail and composition with care ensures that your piece is very durable, high quality, unique and a cut above the rest. It will be a piece you can wear for years, or an heirloom you can pass down to your own daughter someday!
Does Serephine Wholesale?
Yes, please email email@example.com for more information, line sheets, and order forms.
What is the turnaround time for a Serephine piece, once I've placed my order?
Serephine pieces in Ivory and White leave the studio within 5 business days. Colored pieces will take up to 4 weeks to ship. Please contact us if you need your adornment sooner; we are often able to complete rush orders, though additional charges may apply.
How are Serephine pieces shipped?
Within the U.S:
Serephine pieces are shipped via USPS Priority mail with tracking and delivery confirmation. Shipping usually takes an average of 3-4 business days (excluding order processing time) and is included in the price.
Serephine pieces are shipped internationally via USPS First Class International. Shipping can take up to 6 weeks (excluding order processing time) depending on customs, and is $20.00 per order.
All items arrive elegantly gift-wrapped. Serephine is not responsible for any customs fees or taxes incurred. Serephine is also not responsible for delays caused by the Postal Service, nor items not delivered because of incorrect delivery information provided.
Rush processing is available for an additional fee. Rush shipping is available for both domestic and international orders; please contact Lisa for information and pricing.
Receipts are not included in the packaging. If you would like a receipt, please request one and it will be promptly emailed to you.
Will my piece look exactly like those in the photographs?
Because each Serephine item is 100% handmade, each item will show slight variation. Further, the jewels used in each piece are often vintage and one of a kind. This means that you may receive a different jewel for your piece than shown in the photos. Serephine pieces only use claw-set, high quality and beautiful, sparkling jewelry, so rest assured it will be gorgeous!
Can I place a custom order?
Due to high demand, Serephine is only able to take on a few custom projects at a time. If you are interested in a custom piece, please contact Lisa for further information. Keep in mind that conversations past about 2 exchanges discussing a custom item will be billed as part of the processing time for said custom item. Custom pieces start at $300.
Can I tweak (customize) an existing piece?
Absolutely! A change in color, size, addition of extra feathers, etc., is done for many orders. Simply add your request in the notes to seller when you check out. If your request is more than just a "tweak," you will receive an email discussing your selections, custom pricing, and whether or not a custom order is possible at that time.
Does Serephine offer returns, refunds or exchanges?
Because items are hand-crafted and often customized to your perfect vision, we cannot accept returns. The nature of special event accessories makes refunds impossible. However, if your piece is not exactly what you hoped for, please contact us right away and we are happy to offer a credit or exchange. We want you to love the piece as much as we do!
Can I read/ leave reviews?
Yes, look here on Wedding Wire.